Operations Executive Leader

1 week ago

Coimbatore, Tamil Nadu, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,23,00,000

Operations Excellence Manager

We are seeking a seasoned leader to oversee day-to-day operations, ensuring seamless execution across teams. The ideal candidate will own key performance indicators, develop Standard Operating Procedures, streamline cross-team handoffs, and drive measurable outcomes.

Main Responsibilities:

  1. Team Leadership & Scheduling: Manage teams, create rosters, capacity plans, and shift coverage to optimize productivity.
  2. Process & SOPs: Design, document, and enforce SOPs for each stage of the process, from offer to onboarding.
  3. Pipeline Throughput: Monitor daily dashboards, identify bottlenecks, and implement solutions to improve time-to-onboard, submissions per day, interviews scheduled, offer rate, and join rate.
  4. Training & Upskilling Operations: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking to ensure readiness for placements.
  5. Onboarding Excellence: Ensure accurate documentation, agreements, background checks, and system access, with zero-defect records.
  6. Quality & Compliance: Run QA checks on resumes, submissions, and communications, upholding data privacy and audit-ready records.
  7. Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs.
  8. Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  9. Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Mandatory Skills & Experience:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments, with proven people management.
  • Strong program/project management, data-driven decision-making, and obsession with execution.
  • Hands-on experience with CRM/ATS, Google Sheets/Excel, and collaboration tools.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment, thriving in a fast-paced, target-driven setup.

Nice to Have (Big Plus):

  • Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
  • Experience with e-signature and document workflows, and basic finance handoffs.
  • Understanding of U.S. hiring terms & visas.
  • Exposure to training operations (cohort management, assessments, LMS).
  • Process improvement frameworks (Lean/Six Sigma mindset).

Success Metrics You'll Drive:

  • Reduced time-to-onboard and time-to-first-submission.
  • Higher submissions-to-interview and interview-to-offer conversion.
  • Improved show-up and join rates.
  • On-time SOP compliance and zero critical defects.
  • NPS/CSAT improvements from candidates and internal stakeholders.

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