Regional Service Account Manager

4 weeks ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Job Title: Regional Service Account Manager

Job Summary:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. As a Regional Service Account Manager, you will be responsible for ensuring benchmark levels of service across the customer life cycle for enterprise accounts. Your primary goal will be to proactively and reactively ring fence the customer base, adopt a consultative approach, and use analytics/digital to improve customer experience.

Key Responsibilities:

  • Compliance to standard norms, monitor customer commitments across products, intervene proactively, and act as a touch point to ensure minimum service level breaches.
  • Build a strong feedback mechanism through continuous engagement with stakeholders and accounts – to review account performance, conduct C-SAT on quality parameters & process, and revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. Upsell/cross-sell to enhance account revenue.
  • Drive automation & digital agenda with customers to reduce cost to serve.

Requirements:

  • 5+ years of experience in leading a customer service team with exposure to service delivery and assurance.
  • Experience in managing customer-facing roles for a reputed organization with a proven track record in meeting service levels and RNPS targets.
  • Prior experience in B2B or Telecom B2B.

Key Performance Indicators:

  • Churn & Revenue Management: Customer retention – Ring fence Sub base & Value churn, Revenue enhancement – Upsell / Cross-sell & Cost optimization – Reduce cost to serve.
  • Customer engagement - Field service management, Incident management, Escalation management & Management reporting.
  • Drive customer first agenda – RNPS, NPS & CSAT.
  • Digital drive and self-service adoption.

About Vodafone Idea Limited:

Vodafone Idea Limited (formerly Idea Cellular Limited) is an Aditya Birla Group & Vodafone partnership. We are committed to delivering delightful customer experiences and contributing towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.



  • Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is committed to delivering exceptional customer experiences and driving business growth. We seek a highly skilled Regional Service Account Manager to lead our customer service efforts and ensure benchmark levels of service across the customer life cycle for enterprise accounts.This role involves proactively and reactively ring-fencing...


  • Mumbai, Maharashtra, India TechnoServe Full time

    The Regional Accounting Manager will work closely with the Regional Controller-Africa and India to ensure accurate and timely monthly close of books for the regional offices, reconciling financial statements schedules and ensuring data accuracy.This role is also responsible for key activities such as monthly audit-ready close, account reconciliation and...


  • Mumbai, Maharashtra, India TechnoServe Full time

    The Regional Accounting Manager will work closely with the Regional Controller-Africa and India to ensure accurate and timely monthly close of books for the regional offices, reconciling financial statements schedules and ensuring data accuracy. This position is also responsible for key activities such as monthly audit-ready close, account reconciliation and...


  • Mumbai, Maharashtra, India TechnoServe Full time

    Financial Leadership RoleThe Regional Accounting Manager will work closely with the Regional Controller to ensure accurate and timely monthly close of books for regional offices. The role requires strong accounting and analytical skills, with experience in financial reporting and audits.Main Responsibilities:Ensure timely and accurate monthly close;Produce...


  • Mumbai, Maharashtra, India TechnoServe Full time

    The Regional Accounting Manager will work closely with the Regional Controller-Africa and India to ensure accurate and timely monthly close of books for regional offices, reconciling financial statements schedules and ensuring data accuracy. This position is also responsible for key activities such as monthly audit-ready close, account reconciliation and...


  • Mumbai, Maharashtra, India Siemens Limited Full time

    Job Title: Regional Service ManagerAbout the Role:We are seeking a highly experienced and skilled Regional Service Manager to join our team at Siemens Limited. As a key member of our organization, you will be responsible for leading our service business in the region, driving growth, and delivering exceptional customer experiences.Key...


  • Mumbai, Maharashtra, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

    Job PurposeDevelop and implement a key accounts strategy for identified and selected regional key accounts, ensuring alignment with company objectives.Act as a primary interface for assigned accounts, managing all matters to ensure customer and company objectives are met.Efficiently manage accounts, develop long-term customer relationships, understanding key...

  • Regional Manager

    4 weeks ago


    Mumbai, Maharashtra, India Zones Full time

    About the RoleZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. As the Regional Manager, you will be responsible for running and driving the West India Region, spanning 5 states, for the Corporate Business Unit of Zones India.Key ResponsibilitiesGrow and sustain the West India revenue and enhance our brand and...


  • Mumbai, Maharashtra, India Siemens Limited Full time

    Job Title: Regional Service ManagerAbout the Role:We are seeking a highly skilled Regional Service Manager to lead our service business in Asia Pacific. The successful candidate will have a strong background in service management, with a focus on real estate and a proven track record of delivering results in a global environment.Key Responsibilities:Develop...


  • Mumbai, Maharashtra, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

    Job PurposeDevelop and implement a comprehensive Key Accounts strategy for identified and selected Regional Key Accounts, ensuring alignment with company objectives.Establish a strong interface with assigned accounts, fostering effective communication and collaboration to drive sales growth.Efficiently manage accounts, develop long-term customer...


  • Mumbai, Maharashtra, India Cyfuture Full time

    Job Title:Cloud and Data Center Services Regional DirectorJob Summary:Cyfuture is seeking a highly skilled Cloud and Data Center Services Regional Director to lead our Western Region operations.Key Responsibilities:Identify opportunities in cloud and data center services in the Western Region. Manage Enterprise, SMB & Government Accounts sized projects....


  • Mumbai, Maharashtra, India JLL Full time

    JLL is a leading global provider of real estate and investment management services.As a Regional Data Centre Services Manager, you will be responsible for developing and executing JLL's leased and Data Centre Services Strategy for the Region.About the role:Develop and execute JLL's leased and Data Centre Services Strategy for the Region.Create and articulate...


  • Mumbai, Maharashtra, India Red Bull Full time

    Key Responsibilities:The Regional Controller Finance will be the primary point of contact for all financial matters related to the region. This includes owning the region's sales and financial performance, including profit and loss statements, and volume of the region. The role will also be responsible for driving sales and improving gross margin through...


  • Mumbai, Maharashtra, India Extreme Networks Full time

    Unlock Your Potential with Extreme NetworksAs a key member of our sales team, you will be responsible for managing and supporting assigned strategic, key, or vertical accounts within the West India region. Your primary objective will be to maximize business opportunities within these accounts, ensuring the fulfillment of sales targets and strategic...


  • Mumbai, Maharashtra, India Sonata Software Full time

    About Sonata SoftwareSonata Software is a leading Modernization Engineering company that delivers modernization-driven hypergrowth for its clients. With a strong global presence, the company has strategic operations spanning across key regions, including the US, UK, Europe, APAC, and ANZ.As a trusted partner of world-leading companies in TMT, Retail & CPG,...


  • Mumbai, Maharashtra, India Siemens Limited Full time

    Job Title: Regional Service ManagerAbout the Role:We are seeking a highly experienced Regional Service Manager to lead our service business in Asia Pacific. The successful candidate will have a strong background in service management, with a focus on markets and models on a global level.Key Responsibilities:Develop and implement service strategies to drive...


  • Mumbai, Maharashtra, India Amethyst Partners Full time

    Amethyst Partners is a prominent recruitment company in the Asia Pacific region, known for its professional networks and strong business growth.The role of Senior Recruitment Consultant/Manager is a key position that will work closely with regional Heads and the business support team in Singapore, Malaysia, India, and Hong Kong.Key Responsibilities:Develop...


  • Mumbai, Maharashtra, India Cyfuture Full time

    Role SummaryAs a Regional Director for Western Operations with Cyfuture, you will be responsible for leading and managing a team of sales professionals to drive growth and revenue in the Western Region. Your primary goal will be to identify and capitalize on cloud and data center services opportunities in this region. Key responsibilities include managing...


  • Mumbai, Maharashtra, India Sanmax Technologies (P) Limited Full time

    Job Title: Regional Sales ManagerJob Summary:The Regional Sales Manager is responsible for driving sales growth and revenue expansion in a defined geographic region. This role requires a strategic thinker who can develop and execute plans to achieve sales targets, build strong relationships with distributors and key accounts, and collaborate with...


  • Mumbai, Maharashtra, India Red Bull Full time

    Regional Controller [Finance]Red BullGiving wings to people and ideas since 1987In the 1980's Dietrich Mateschitz developed a formula known as the Red Bull Energy Drink. This was not only the launch of a completely new product, in fact it was the birth of a totally new product category.What drives usChasing our potentialSince the early days of Red Bull, an...