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5 days ago
Job Title: ServiceNow Lead
- 7+ years of experience in ServiceNow
The ideal candidate will have a strong background in IT service management and a proven track record of successfully implementing ServiceNow solutions.
Key Skills:
- Flow Designer, business rules, client/server scripts, ACLs
- Catalog items, approval workflows, dynamic forms, SLAs
- Domain separation, scoped apps, data import/export, UI policies
Additional Requirements:
- Integrations with third-party systems (e.g., identity platforms, facilities systems)
- Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance
- Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes
- Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows
- Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams
This is an excellent opportunity for a motivated professional to join our team and make a significant impact.
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