ServiceNow Expert Lead

7 days ago


Vizag, Andhra Pradesh, India beBeeServicenow Full time ₹ 1,50,00,000 - ₹ 2,20,00,000
ServiceNow Expert Lead

We are seeking a skilled ServiceNow lead to join our team. The ideal candidate will have extensive experience administering the ServiceNow platform, with a strong focus on technical expertise and stakeholder engagement.

Main Responsibilities:
  • Administer the ServiceNow platform across multiple modules, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
  • Develop and maintain complex catalog items, approval workflows, dynamic forms, and SLAs.
  • Design and implement integrations with third-party systems, such as identity platforms and facilities systems.
  • Set up and track key metrics, including ticket volumes, deflection rates, module usage, and SLA performance.
  • Lead instance upgrades, patch management, and clone processes.
  • Collaborate with stakeholders from HR, IT, and Facilities to streamline workflows and ensure compliance.
Key Requirements:
  • 7+ years of experience administering the ServiceNow platform.
  • Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs, and UI policies.
  • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.
  • Proven ability to integrate ServiceNow with third-party systems.

The successful candidate will possess excellent collaboration skills, strong technical expertise, and the ability to work effectively in a remote environment.



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