Customer Experience Manager
1 day ago
Job Title: Customer Experience Manager
About the Role:
Savvy Search, a leading automobile dealership, is seeking an experienced Customer Relationship Executive to join our team in Lower Parel, Mumbai. As a key liaison between the dealership and customers, you will be responsible for ensuring satisfaction, addressing concerns, and driving long-term customer loyalty through personalized service.
Key Responsibilities:
- Greet customers and assist with inquiries, test drives, and vehicle selection.
- Coordinate service appointments and ensure timely completion of maintenance.
- Collect and analyze customer feedback to improve services.
- Build and maintain strong customer relationships.
- Stay updated on product knowledge and participate in training sessions.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Marketing, or related field (preferred).
- 2-6 years of experience in customer service, sales, or automotive roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in MS Office and CRM software.
- Passion for automobiles and customer service.
Employee Benefits:
- Competitive salary: ₹3,60,000/- to ₹4,80,000/- per annum.
- Performance-based monthly salary increments and incentives.
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