Customer Experience Manager

1 day ago


Mumbai, Maharashtra, India Savvy Search Full time

Job Title: Customer Experience Manager

About the Role:

Savvy Search, a leading automobile dealership, is seeking an experienced Customer Relationship Executive to join our team in Lower Parel, Mumbai. As a key liaison between the dealership and customers, you will be responsible for ensuring satisfaction, addressing concerns, and driving long-term customer loyalty through personalized service.

Key Responsibilities:

  • Greet customers and assist with inquiries, test drives, and vehicle selection.
  • Coordinate service appointments and ensure timely completion of maintenance.
  • Collect and analyze customer feedback to improve services.
  • Build and maintain strong customer relationships.
  • Stay updated on product knowledge and participate in training sessions.

Qualifications and Skills:

  • Bachelor's degree in Business Administration, Marketing, or related field (preferred).
  • 2-6 years of experience in customer service, sales, or automotive roles.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in MS Office and CRM software.
  • Passion for automobiles and customer service.

Employee Benefits:

  • Competitive salary: ₹3,60,000/- to ₹4,80,000/- per annum.
  • Performance-based monthly salary increments and incentives.


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