Collection Strategy Director
4 weeks ago
**Key Responsibilities**
As a member of the Indbank Global Support Services Limited team, you will play a critical role in developing and executing a comprehensive collections strategy aligned with the company's business objectives and regulatory requirements.
**Your Key Focus Areas**
- Collections Strategy: Develop and refine approaches to optimize results, including field collections and outbound calling.
- Team Leadership: Lead and monitor Area Collection Managers, providing guidance, training, and performance feedback to enhance collection skills and knowledge.
- Performance Monitoring: Set and manage collection targets for the team, ensuring targets are met or exceeded, and implement performance measurement and incentive programs to drive results.
- Quality Assurance: Implement quality control measures to maintain accurate and ethical collection practices, and conduct regular audits of collection activities, documentation, and customer interaction.
- Collaboration with Field Collection: Collaborate with the Field collection team to ensure seamless coordination between field and non-field collection teams, and provide support and resources to optimize field collection activities.
- Compliance and Regulations: Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies, and stay updated on changes in collection laws and industry best practices.
Key Skills and Qualifications
In order to succeed in this role, you will need to possess strong leadership and strategic planning skills, as well as excellent communication and interpersonal skills. You will also need to have a thorough understanding of collections laws and regulations, as well as experience in managing teams and driving results.
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