Delivery Excellence Manager

2 days ago

Noida Delhi, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a highly skilled and experienced Service Delivery Manager to oversee the end-to-end delivery of our projects. The ideal candidate will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance & Support project features coupled with strong leadership and project management capabilities.

The successful candidate will be responsible for ensuring high-quality standards, maintaining customer satisfaction, and overseeing multiple projects from start to finish. They will develop and implement service delivery strategies to enhance efficiency and customer satisfaction, ensure compliance with service level agreements (SLAs), and manage service performance metrics.

Key Responsibilities
  • Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards.
  • Develop and implement service delivery strategies to enhance efficiency and customer satisfaction.
  • Ensure compliance with service level agreements (SLAs) and manage service performance metrics.
  • Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design.
  • Collaborate with stakeholders to define project scope, objectives, and deliverables.
  • Monitor and report on service delivery performance, identifying areas for improvement.
Mandatory Skills and Qualifications
  • Should have Maintenance & Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies: .Net Fullstack (+ React or Angular + PL-SQL), Java Fullstack (+ React or Angular + PL-SQL), Mainframe (COBOL, DB2, AS-400 etc.)
  • Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.)
  • End to end Incident Management
  • Review Shift and Roster plans
  • Should have good working experience in support & maintenance projects
  • Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc.
  • Excellent Communication and convincing power.
  • Excellent team collaboration
Good to Have Skills
  • Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx
  • Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack)
  • Basic Knowledge on Chaos Engineering, Self healing, auto scaling
  • Basic Knowledge on one of the clouds (Azure OR AWS OR GCP)
  • Building use cases for automation and AI/Agentic
  • Knowledge on any one scripting language (Python/Bash/Bash)

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