Strategic Delivery Manager

5 hours ago

Noida, Uttar Pradesh, India beBeeOperations Full time ₹ 30,00,000 - ₹ 40,00,000
Delivering Excellence in Operations

We're seeking a skilled professional to oversee the backbone of our recruitment business. This role is responsible for monitoring team performance, enforcing operational discipline, and providing actionable insights through data-driven reporting.

The focus will be on ensuring that delivery teams consistently meet client expectations through structured metrics and continuous improvement.

Key Responsibilities:

1. Team Performance & Metrics

* Define and track delivery KPIs (e.g., daily submissions, shortlisting ratio, offer-to-join conversion, TAT for CV submissions, candidate quality score).
* Monitor position closure TAT to ensure roles are filled within client-agreed timelines.
* Enforce CV quality checks before client submissions to maintain standards.
* Oversee daily work allocation within delivery teams and managers to ensure balanced workloads and accountability.
* Build performance dashboards for recruiters, account managers, and delivery teams.
* Regularly review team output vs. client SLAs, flagging risks early.
* Benchmark team productivity and implement continuous improvement initiatives.
* Ensure client delivery excellence by monitoring recruiter-to-role allocation, workload balancing, and adherence to timelines.

2. Process Excellence & Compliance

* Create and implement standardized recruitment workflows and SOPs.
* Streamline operations to reduce inefficiencies and optimize resource utilization.
* Work with leadership to design scalable processes for new business lines.

3. Data-Driven Insights & Reporting

* Generate weekly/monthly reports covering delivery performance, recruiter efficiency, pipeline health, and client satisfaction.
* Provide actionable insights to leadership on where delivery bottlenecks occur and how to fix them.
* Support strategic reviews with data-driven recommendations.

Qualifications & Experience:

* 6–10 years of experience in operations / process / delivery governance, preferably in recruitment or professional services.
* Strong expertise in building and monitoring delivery metrics and team performance frameworks.
* Familiarity with ATS/CRM tools and data visualization/reporting platforms.
* Exposure to client SLA management and compliance requirements.

Core Skills:

* Metrics-driven mindset: ability to define, track, and enforce delivery KPIs.
* Operational excellence: skilled at process standardization and workflow optimization.
* Analytical & reporting skills: ability to turn data into insights for leadership.
* Compliance orientation: rigorous approach to policies and confidentiality.

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