Manager – Operations, Delivery

7 days ago


Kanpur, India Talent Toppers Full time

About Talent ToppersTalent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore Development Center, D&I Hiring, RPO, and Implant Services.Role OverviewWe are seeking a Manager – Operations, Delivery & Compliance who will strengthen the backbone of our recruitment business. This role is responsible for monitoring delivery team performance , enforcing operational discipline , building scalable processes , ensuring quality and compliance , and providing actionable insights through metrics-driven reporting.The focus will be on ensuring that recruitment delivery teams consistently meet client expectations through structured metrics, transparent reporting, and continuous improvement.Key Responsibilities1. Team Delivery & Performance MetricsDefine and track delivery KPIs (e.g., daily submissions, shortlisting ratio, offer-to-join conversion, TAT for CV submissions, candidate quality score).Monitor position closure TAT to ensure roles are filled within client-agreed timelines.Enforce CV quality checks before client submissions to maintain standards.Oversee daily work allocation within delivery teams and managers to ensure balanced workloads and accountability.Build performance dashboards for recruiters,



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