Sales System Expert

2 days ago

Varanasi, Uttar Pradesh, India beBeeBusiness Full time ₹ 90,00,000 - ₹ 1,68,63,000

At a forward-thinking organization, collaboration and in-person interactions are highly valued. Full-time work from the office is generally expected, with flexibility offered when needed.

Job Description

The Business Systems Specialist is a key member of the Sales Operations team. This role will be based in our Bangalore office in India.

Your Career
  • This position plays a vital role in ensuring the accuracy and usability of sales tools through timely resolution of support tickets.

Primary sales tools to be supported include Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Your Impact
  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
  • Manage a fast-paced queue of support requests, focusing on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with necessary information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreement (SLA) targets.
  • Manage access and visibility issues.
  • Assist with documentation of best practices and usage.
  • Work effectively with various internal and external customers and vendors in Sales Operations.
Qualifications
  • A minimum of 5+ years of professional experience in an IT or Salesforce Helpdesk role or Salesforce certification.
  • Salesforce Administrator experience is highly beneficial.
  • Familiarity with navigating the Salesforce landscape and terminology, focusing on data security and territory management.
  • Experience with sales processes and a sales environment is advantageous.

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