
Operations Director
6 days ago
About Our Company
We are a global consulting firm delivering expert services across the trade lifecycle for clients in energy, commodities, shipping, treasury, central banking, capital markets, and asset/investment management.
We are seeking a leader to head our support and DevOps functions, ensuring high-quality service delivery and operational excellence for our clients.
Key Responsibilities:
- Lead and manage a team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
- Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
- Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
- Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
- Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
- Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
- Mentor and develop team members through structured training, performance reviews, and career development plans.
- Manage resource planning, hiring, and talent pipeline development to support current and future project needs.
Requirements:
- Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity.
- Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred)
- Strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.
- Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.
- Familiarity with Openlink technical components such as Open JVS, Open Components, TPM, and Report Builder is a plus.
- Strong understanding of trade lifecycle processes and system integration points.
- Excellent communication, stakeholder management, and documentation skills.
- Ability to work independently and collaboratively in a global delivery model.
Professional Attributes:
- Strong leadership and team-building capabilities.
- Analytical mindset with a focus on problem-solving and service excellence.
- High attention to detail and commitment to quality.
- Comfortable working in a fast-paced, dynamic environment.
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