Industry Research Support Specialist

3 hours ago

Bengaluru, Karnataka, India beBeeResearchRole Full time ₹ 83,24,000 - ₹ 1,16,88,000
Customer Success Specialist, Research Role

As a Customer Success Specialist, Research, you will be responsible for assisting researchers and faculty at subscribing Universities and Research Institutions in Europe to integrate our content into their syllabi and support training and research activities.

Key Responsibilities:

  • Establish relationships with key decision-makers and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
  • Deliver product awareness within new and ongoing customer Universities and Research Institutes
  • Maintain positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements:

  • A Masters or PhD Degree in a STEM discipline
  • Excellent English communication skills
  • Prior working experience in laboratory settings
  • Experience in Science Communications or Customer-facing roles is considered a plus
  • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers
  • Open to travel

Benefits:

  • Make a direct impact in accelerating science research and improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Strong promotion from within culture draws a clear path to advance your career

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