Global Process Optimization Manager

1 day ago

Bengaluru, Karnataka, India Maersk Full time
Job Title: Global Process Optimization Manager

Role Overview:

We are seeking a highly skilled and experienced professional to join our team as a Global Process Optimization Manager. In this role, you will be responsible for leading initiatives to streamline and improve HR processes, enhancing efficiency, effectiveness, and employee experience across the organization.

About This Role:

  • You will conduct comprehensive assessments of current HR processes, systems, and workflows to identify areas for improvement and optimization.
  • You will develop and implement strategies to streamline HR processes, reduce redundancy, and eliminate inefficiencies.
  • You will collaborate with HR leaders, department heads, and key stakeholders to understand their needs and challenges, and align process improvement initiatives with organizational goals.
  • You will lead cross-functional teams to redesign and standardize HR processes, leveraging best practices and innovative solutions.
  • You will utilize data analytics and metrics to measure the effectiveness of HR processes and track progress towards optimization goals.
  • You will identify opportunities to automate manual tasks and implement HR technology solutions to enhance efficiency and accuracy.
  • You will develop training programs and resources to educate HR staff and managers on updated processes and procedures.
  • You will stay current on industry trends, emerging technologies, and regulatory changes related to HR processes and compliance.
Key Responsibilities:Process Design and Implementation (Levels 2-5):
  • You will collaborate with stakeholders to identify needs and identify opportunities to optimize processes to align with strategic objectives.
  • You will develop and implement People processes at various levels (L2-L5), ensuring they are scalable and adaptable to different regions/business units, facilitated by technology, and optimize employee experiences.
  • You will create process documentation and guidelines, ensuring clarity and consistency across all locations (including updating and maintaining processes on ARIS).
Process Automation:
  • You will identify opportunities for automating People processes to increase efficiency and accuracy.
  • You will collaborate with Product Managers to evaluate software solutions or tools that streamline processes, enhance user experience, and support People function e.g. Robotic Process Automation (RPA).
  • You will monitor and evaluate the effectiveness of automated processes, adjusting as necessary while utilizing metrics such as Process Automation Index (PAI).
Process Standardization:
  • You will develop and implement global standards for People processes to enable consistency and compliance across all regions.
  • You will conduct regular checks and work with the Audit team to identify variances and areas for optimization across People processes while utilizing metrics such as Process Standardization Index (PSI).
  • You will facilitate the sharing of best practices and process improvements across different regions.
  • You will lead process change management implementation across regions, including training, documentation, and progress monitoring to drive further continuous improvement.
Process Simplification:

The purpose of process simplification in People Function is to make People processes more straightforward, less time-consuming, and more user-friendly, leading to increased effectiveness, efficiency, and better employee experiences.

  • You will analyze and understand the various People processes through data-driven insights. This may involve a variety of tools/specialized software (e.g. Celonis) to discover, monitor, and improve People processes by extracting knowledge from event logs readily available in People systems.
  • You will identify complex, redundant, or unnecessary steps in People processes that can be eliminated or streamlined.
  • You will redesign processes to remove bottlenecks and simplify steps, making them more intuitive and less prone to errors.
  • You will standardize processes across different regions and departments to ensure consistency and efficiency on a global scale, while providing sufficient solution optionality for local requirements.
  • You will orchestrate process change management initiatives to ensure smooth implementation of optimized processes with alignment of relevant stakeholders.
  • You will monitor the impact of the optimized processes on People efficiency and employee satisfaction, making further adjustments as necessary (Continuous Improvement).
Qualifications:

Education:

  • Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree or relevant certifications preferred.

Experience:

  • Minimum of 5 years of experience in process design, optimization, and management within the HR function of a global organization, with a track record of tangible improvements in efficiency, effectiveness, and employee satisfaction.

Skills:

  • Continuous Improvement: A dedication to continuous learning and applying improvement methodologies such as Kaizen and Six Sigma.
  • Technical Proficiency: In-depth knowledge of HR technologies and experience with automation and AI.
  • Analytical and Problem-Solving: Expertise in analyzing complex processes, identifying inefficiencies, and leveraging data analytics tools for optimization.
  • Project Management: Proven ability to manage and deliver multiple projects using Agile methodologies.
  • Communication and Change Management: Skilled in leading change, including communication, aligning stakeholders and facilitating the adoption of new processes and technologies.

Estimated Salary:

Ranging from $120,000 to $180,000 per annum, depending on qualifications and experience.

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