Technical Writer for User Assistance
2 weeks ago
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SAP is a global leader in enterprise software and solutions. We help the world run better by delivering innovative technologies that enable our customers to create value for their businesses.
In this role, you will have the opportunity to work with a talented team of professionals who share your passion for creating excellent user experiences. As a User Assistance Developer Associate, you will be responsible for creating high-quality user assistance content that enables users to deploy, administer, and use SAP software.
The ideal candidate will have several years of professional experience in information development, with a strong focus on user-centered design and clear communication. You will have excellent written and spoken skills in English, and preferably one or more local languages.
We offer a competitive salary range of $80,000 - $120,000 per year, depending on location and experience. Our benefits package includes health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.
Key Responsibilities
- Create user assistance content, including terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content.
- Collaborate with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support.
- Evaluate and improve UI texts to ensure they are clear, translatable, and support the tasks of the user.
- Apply SAP standards and guidelines for the given product/area, and ensure UA deliverables are aligned with them.
- Prepare content for delivery, including metadata, following the standard production process.
What We Offer
- A dynamic and collaborative work environment with opportunities for growth and development.
- A competitive salary range of $80,000 - $120,000 per year, depending on location and experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and more.
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