Staff Technical Writer

1 month ago


Bengaluru, Karnataka, India Diligent Full time
About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Our platform empowers over 1 million users and 700,000 board members and leaders with a comprehensive view of their organization's GRC practices, enabling them to make informed decisions quickly.

Position Overview

We are seeking a Staff Technical Writer to join our team. This talented individual will develop high-quality documentation for Diligent products, while also driving forward-thinking strategy, systems, and processes. The successful candidate will rapidly develop expertise in our products and services, synthesizing technical information into clear communication to enable users to maximize the value of our solutions.

Key Responsibilities:
  • Develop customer-facing help content, API guides, release notes, and tutorials for our SaaS products, catering to various audiences.
  • Collaborate with product managers, design engineers, developers, and subject matter experts to refine the user experience through improved product content.
  • Support multiple product roadmaps by effectively managing competing priorities and delivering timely, high-quality documentation.
  • Develop a comprehensive documentation strategy that meets our ambitious product content roadmap and drives innovation in specific areas.
  • Gain a deep understanding of products and services by translating complex information into simple, engaging content.
  • Write user-friendly content that meets the needs of the target audience, turning insights into language for user success.
  • Thrive in collaborative environments, actively seeking input and feedback from subject-matter experts and cross-functional teams.
  • Take ownership of your work, assuming full responsibility for the accuracy, clarity, and effectiveness of the technical documentation you produce.
Qualifications:
  • Bachelor's degree in Technical Writing, English, Communications, or a related field.
  • 7+ years of experience as a Technical Writer or similar role, with expertise in creating content for SaaS or cloud products.
  • Superb written communication skills, with a keen eye for detail.
  • Ability to provide cross-functional leadership and display an ownership mindset.
  • Ability to quickly learn and understand complex subject matter.
  • Proficiency in MadCap Flare or similar authoring tools (Oxygen, XMetaL, etc.).
  • Excellent organizational and time management skills are critical for on-time deliverable readiness.
  • Provide knowledge and leadership in certain areas of technical communication.

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