Technical Writer

17 hours ago


Bengaluru, Karnataka, India OmniTaas Full time
Technical Writer

Seeking senior technical writers to work with developers to create online web-based product documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, including integration with chatbots to enhance self-service guides.

Candidates must have a strong understanding of the products they are documenting to explain complex concepts in simple non-technical language. Furthermore, candidates will conduct user testing, to ensure that documentation is suitable for the end-user and to produce high-quality documentation that meets the needs of its intended audience.

Responsibilities:

  • Prepare instruction web-based end-user manuals
  • Disseminate technical information in easy-to-understand language for a non-technical audience
  • Have excellent grasp of the English language and ability to accurately communicate complex ideas in a concise manner
  • Create software documentation after a thorough collaboration with subject matter experts and technical staff
  • Ability to take existing and potential content and improve it
  • Create web-based product manuals with screenshots and tutorials

Requirements:

  • Bachelors degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
  • 6+ years of proven experience in writing technical documentation
  • Strong research and analytical skills
  • Ability to undertake multiple projects and deliver on tight deadlines
  • Excellent technical writing skills
  • Excellent verbal communication skills
  • Solid grip on documentation publishing software such as Adobe Robohelp, Zendesk Guide, Camtasia, SnagIt, and other software
  • Good working knowledge of MS Office, document search engines and chatbot integration
  • Detail-oriented

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