Technical Writer

3 weeks ago

Bengaluru, Karnataka, India Procore Technologies Full time
Job Description

We are seeking an experienced Product Documentation Technical Writer to author, edit, and/or review Procore product documentation content and backlog requests.

This role involves monitoring and fulfilling content requests via Jira Service Desk Tickets, as well as developing new content based on planned product releases.

As a Technical Writer at Procore, you will research and translate technical information into knowledge articles and/or web-based content for both non-technical and technical users.

You will plan, develop, create, write and edit operational, instructional, maintenance and/or test product content, and may also produce content for embedded user assistance as well as engineering processes and specifications.

This position reports into the Manager, Documentation and will be based remotely out of Procore's Bengaluru, India Office.

Key Responsibilities:

  • Create user guides, tutorials, FAQs, diagrams, technical overviews, and in-product help content
  • Test both the product and its documentation for accuracy and consistency
  • Develop relationships with Product Managers and stakeholders for assigned tools
  • Work on inbound content request tickets via Jira Service Desk
  • Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
  • Use a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
  • Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
  • Maintain regular communication and synchronization with the Manager of Documentation
  • Collaborate closely with internal and external stakeholders to address and resolve specific issues

Requirements:

  • Bachelor's degree or equivalent experience in English, Technical Communication, or other writing capacity (in English)
  • 2+ years experience working as a Technical Writer or similar job role
  • Ability to analyze and synthesize complex content
  • Excellent writing and proofreading skills, including Plain English
  • Experience with a content management system (CMS) and familiarity with xml or markup language
  • Strong technical aptitude with an ability to quickly learn new concepts and tools
  • Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
  • Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task
  • Track record of effective collaboration with various stakeholders in a fast-paced, work environment

What We Offer:

We invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, we empower you to be your best.

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