Technical Writing Expert for Product Enablement

2 days ago


Bengaluru, Karnataka, India Verint Full time
Job Description

We are seeking a highly motivated Senior Technical Writer to join our Product Technical Enablement (PTE) team at Verint. As a member of this globally distributed team, you will take end-to-end responsibility for creating high-quality documentation and eLearning content to support our product portfolio.

About the Role

In this role, you will be responsible for:

  • Researching and analyzing user needs to understand goals and objectives, and identifying appropriate content deliverables for assigned projects.
  • Producing accurate, clear, and concise content following topic-based writing principles and PTE style guidelines.
  • Acting as a project lead, meeting project deadlines and coordinating informal and formal reviews with Subject Matter Experts (SMEs) and other product team members.
  • Writing and reviewing user interface text, and collaborating with key stakeholders on a range of content deliverables and outputs.
  • Regularly reporting project status, recognizing potential problems, and promptly reporting issues to the Technical Writing Manager.
  • Responding to requests for content updates based on identified defects, product enhancements, root cause analysis findings, to ensure high-quality products are delivered to customers.
Requirements

To be successful in this role, you will need:

  • A minimum of 8 years' experience as a technical writer in a software company, working in an Agile environment.
  • A Bachelor's degree in Technical Writing, English, Journalism, Instructional Design, Computer Technology, or related field.
  • Experience with Madcap Flare or another documentation authoring software, and GitHub or another source control system.
  • The ability to research topics, translate information into goal-oriented, user-friendly content, and grasp technical details quickly.
  • Excellent communication skills to collaborate with SMEs, and self-motivation and proactivity with strong organizational and time management skills.
About Us

Verint is a leading provider of customer engagement solutions, with a broad portfolio of products that help organizations simplify and modernize their customer service experience. We empower innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Join us and become part of a community that empowers you to set your own development goals and provides the support you need to achieve them.


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