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Technical Expert
1 month ago
Commvault is a leading provider of cyber resilience solutions, empowering organizations to protect, recover, and thrive in the face of cyber threats. Our AI-powered platform combines data protection, security, and intelligence to deliver unparalleled resilience.
Job DescriptionTechnical SME - Enablement (Platform – Core & client)
Commvault is seeking a highly skilled Technical SME to join our Enablement team. As a key member of our team, you will be responsible for building and delivering technical training content for our customers and partners.
Key Responsibilities:
- Collaborate with Engineering and Product Management to develop content for specific Cyber Resilience product and technology domains.
- Create training content scripts and proper tagging following approved taxonomy.
- Build product demonstration and how-to multi-media content with scripts tailored to address technical use-cases.
- Conduct on-camera recordings and virtual technology training sessions for technical user groups.
- Design, build, and maintain hands-on labs and simulations for Support, Customers, and Partner technical enablement training.
- Collaborate with strategy and productivity teams to find opportunities for product and technology enhancements.
- Act as the primary advocate for specific product and technology domains to ensure multi-functional alignment and deliver on customer success goals.
Requirements:
- Expertise in Commvault product/technology areas such as Backup & Recovery, Virtualization, Cloud, HSX, Client/Server, SaaS.
- Proficient in working in data centers with server-based technologies (Windows and/or Unix).
- Tier 2 technical support for Commvault products or similar experience.
- Proficient in using MS Office applications and content creation applications.
- Proven capability in designing training for different modalities.
About Our Company
Commvault is a leading provider of cyber resilience solutions, empowering organizations to protect, recover, and thrive in the face of cyber threats. Our AI-powered platform combines data protection, security, and intelligence to deliver unparalleled resilience. We offer a range of benefits, including continuous professional development, product training, and career pathing.
We are an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email insert email address. We are committed to making our interviewing process inclusive and accessible to all candidates and employees.
