Technical Lead

3 weeks ago

Bengaluru, Karnataka, India SIX Payment Services Full time

About the Role

We are seeking a seasoned Technical Lead to spearhead the transition of our user interface layer from project phase into support. This pivotal role will entail transitioning knowledge about the UI layer from the development team into the support team, ensuring seamless understanding and efficient handover.

Key Responsibilities

  • Lead the transition of the user interface layer, reviewing documentation provided by developers to ensure clarity and relevance for the support team.
  • Develop and implement necessary configuration management processes for ongoing maintenance and deployment in test and production environments.
  • Create initial support guides and Standard Operating Procedures for common tasks and failures, continually reviewing and improving these resources as new scenarios arise.
  • Handle Incidents related to the UI layer raised in ServiceNOW, providing regular updates, clear communication with other teams, and resolution within agreed SLA targets.
  • Perform Root Cause Analysis for significant failures as required by the ITIL Problem Management team.
  • Develop and test UI layer maintenance releases to resolve bugs and keep third-party libraries up-to-date, adhering to coding and testing standards.
  • Implement changes to the UI layer according to ITIL Change Management processes.
  • Share knowledge with the wider UK team through knowledge-sharing sessions (Teams-hosted) and assist with candidate solution design for enhancement bids, proposals, investments, and contracts.

Requirements

  • Excellent skills in ReactJS, HTML, and CSS are essential.
  • Experience with React Bootstrap, Stomp JS & Socket would be advantageous.
  • You have experience of developing solutions with relational databases e.g. Oracle, MySQL, SQL Server.
  • You have experience of test and deployment automation technologies.
  • You are proficient with Linux.
  • You have experience of developing and supporting solutions hosted on Cloud-based platforms.
  • Excellent problem-solving skills.
  • Excellent written and verbal communication skills to tailor communications with other team members, service management teams, and customers appropriately.

About Us

We are SIX Payment Services, shaping the evolution of payments technology. We look for big thinkers, people with passion, can-do attitude, and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career – wherever you decide to go.

The estimated salary for this role is approximately $120,000 - $180,000 per year, depending on qualifications and location. However, please note that this figure is based on industry standards and may vary based on individual circumstances.

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