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Technical Support Specialist L2
3 weeks ago
At our firm, we empower clients and staff with innovative tools and solutions to address their business management needs.
We seek a highly skilled Service Technician to join our organization. This role requires advanced knowledge and experience in solving complex technology issues and supporting hardware, software, networking, and service processes.
This technician will provide technical support and work with team members to resolve hardware and software problems or questions.
The selected candidate will communicate, analyze, and troubleshoot team member problems and provide proper solutions or remedies.
He/She will properly document problem tickets into the IT system.
Additionally, this technician will assist other IT staff in providing team members feedback and support.
Key Responsibilities:- Provide technical support to team members.
- Analyze and troubleshoot team member problems.
- Document problem tickets into the IT system.
- Assist other IT staff in providing team members feedback and support.
- Minimum 4 years working experience in related support service field.
- Strong working knowledge of accounting applications (desired).
- Experience supporting end-users in a Microsoft environment.
- Strong working knowledge of Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook.
- Associate degree in an IT-related field or combination of education and technical training required.
- Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification.
- Experience troubleshooting computer and mobile device hardware.
- Foundational knowledge in video conferencing and audio-visual hardware.
- Understanding of networking fundamentals.
- Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix.
- Self-motivated and dedicated to continual personal and professional improvement.
- Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff.
- Must be able to work extended hours when required.
- Ability to lift up to 50lbs.
- Experience working in a public accounting, or other professional services, firm a plus.
- Willingness to travel to remote offices as needed.
