Senior Technical Support Specialist

6 hours ago

Tiruchi, Tamil Nadu, India beBeeAnalytical Full time ₹ 1,00,00,000 - ₹ 1,40,00,000

We are seeking an experienced professional to support the smooth functioning of our enterprise-grade applications.

The successful candidate will possess deep technical expertise combined with strong problem-solving and user communication skills.

The ideal candidate will be responsible for ensuring business continuity, managing upgrades, and acting as a bridge between business users and technical teams.

Key Responsibilities:

  • Ensure business continuity of Appian applications and related databases.
  • L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage
  • L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes
  • L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations
  • Manage and support application deployments, version upgrades, and infrastructure components.
  • Provide production support, resolve issues, and meet defined SLAs.
  • Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
  • Troubleshoot and support templates and integrations.
  • Analyze data and provide a resolution to business query on data.

Technical Expertise Required:

  • Appian BPM: Design, development, and support
  • SQL Server database management and support
  • Core and Advanced Java
  • JIRA
  • Data Analysis

Soft Skills:

  • Strong problem-solving skills and analytical mindset
  • Excellent verbal and written communication

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