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Senior Microsoft 365 Technical Support Specialist

3 weeks ago

Tiruchi, Tamil Nadu, India beBeeMicrosoft Full time ₹ 12,00,000 - ₹ 16,00,000

Job Overview:

We are seeking a highly skilled technical support specialist to provide expert-level assistance for our Microsoft 365 product applications.

Main Responsibilities:

  • Deliver advanced technical expertise and superior support services for our Microsoft 365 suite of products.
  • Collaborate closely with Level 1/1.5 support teams to ensure seamless issue resolution.
  • Elevate complex problems to Level 3 engineers or vendors as needed, ensuring timely and effective issue resolution.
  • Provide in-depth technical guidance and exceptional support for our Microsoft 365 product applications at an advanced skill level.
  • Analyze and troubleshoot issues related to COM add-ins across the suite, Adobe Acrobat, and WinZip.
  • Support multiple products within Microsoft 365, including all Office applications, MS Outlook, and various add-ins for the MS Office Suite.

Required Skills and Qualifications:

  • Bachelor's / Master's degree in computer science engineering/technology
  • Technical certifications would be a significant advantage
  • Demonstrated background in troubleshooting enterprise Windows, Mac, and iOS environments, as well as MS Office 365 applications on these platforms
  • Expertise in resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise settings
  • In-depth knowledge of supporting Outlook and native email clients, including delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment challenges