Technical Specialist

2 days ago

Tiruchi, Tamil Nadu, India beBeeTechnician Full time ₹ 60,00,000 - ₹ 1,00,00,000
Technical Support Engineer

We are seeking a skilled Technical Support Engineer to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

  • Microsoft 365 & Collaboration: Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Device & Endpoint Management: Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Active Directory / Azure AD: Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Troubleshooting & Monitoring: Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
Customer Engagement
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
Qualifications & Requirements
  • 4+ years in IT support, including at least 2 years in a Level 2 capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems.
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

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