
Hotel Service Expert
2 days ago
We are seeking a skilled Front Desk Associate to join our team. This is a key role that requires excellent communication skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional guest service.
Job Description:The successful candidate will be responsible for handling guest check-in/check-out procedures, managing OTA and direct reservations, coordinating with housekeeping and operations teams, and delivering 5-star level guest service.
Key Responsibilities:- Handle guest check-in/check-out procedures efficiently and effectively.
- Manage OTA and direct reservations, ensuring seamless communication with guests and internal teams.
- Coordinate with housekeeping and operations teams to ensure smooth hotel operations.
- Deliver exceptional guest service, exceeding expectations at every touchpoint.
- Minimum 1 year of experience in a hotel front office role.
- Strong English and Hindi communication skills.
- Presentable, guest-focused, and reliable individual.
- Punctual and able to work flexible hours.
- Familiarity with hospitality software and systems.
- Experience working in a premium boutique-style property.
- Knowledge of international and corporate client needs.
As a member of our team, you will have the opportunity to work in a professional yet boutique-style work culture. You will be part of a dynamic team that values excellence, innovation, and teamwork.
We offer a range of benefits, including faster career growth compared to chain hotels, and a chance to work with international and corporate clients.
Apply now to take your career to the next level
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