Hotel Operations Director

2 weeks ago

Jaipur, Rajasthan, India beBeeLeadership Full time ₹ 5,00,000
Job Title:

Assistant Director of Hotel Operations

Key Responsibilities:
  • Direct the daily operations of a hotel and collaborate with senior management to develop strategic plans for achieving operational excellence.
  • Assign tasks to department heads and monitor their performance to ensure adherence to hotel policies and standard operating procedures.
  • Serve as the primary contact for public relations, promoting the hotel within the hospitality industry, local community, and trade associations.
  • Analyze guest feedback from various platforms, such as Guest Assistance, Expedia, and Engine, and implement effective service recovery strategies.
  • Maintain accurate records, including cash flow statements, guest floor limits, accounts receivable aging reports, direct billing, and other essential documents.
  • Cultivate strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and effectiveness in special events.
  • Conduct regular audits on par stock to guarantee that all necessary hotel supplies are adequately stocked.
  • Ensure timely communication regarding hotel policies and procedures.
  • Be available 24/7 to address any guest or staff emergencies.
  • Collaborate with the sales team on corporate client handling and new client acquisition as needed.
Requirements:
  • Minimum 5 years of experience in a managerial role within hotel operations.
  • Proven leadership, organizational, and communication skills.
  • Able to work night shifts (7 PM to 4 AM IST), Monday through Saturday.
  • Strong problem-solving skills and a customer-centric mindset.

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