Technical Support Analyst

3 hours ago

Bikaner, Rajasthan, India beBeeApplication Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Title: Application Support Specialist

The role of the Application Support Specialist is to provide exceptional technical support to users across multiple departments and locations. This involves troubleshooting issues, resolving incidents, and maintaining accurate documentation.

About the Role:

  • This is a hands-on position that requires strong analytical and problem-solving skills with attention to detail.
  • You will work closely with internal teams to resolve issues and maintain high-quality support and documentation.

Key Responsibilities:

  1. Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.
  2. Maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
  3. Collaborate with the Head of Application Support to ensure prompt and effective resolution of complex issues.

Requirements:

  • Proven experience in application support within a high-pressure environment.
  • Strong communication skills and a user-focused approach.
  • A proactive, resilient mindset and a commitment to continuous learning and improvement.

System Expertise & Continuous Improvement:

  • Develop and maintain deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
  • Provide consistent, high-quality daily support to users, assisting with User Acceptance Testing (UAT) for new system releases.
  • Stay informed on key system developments and communicate relevant changes and enhancements to stakeholders.

We Offer:

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, commensurate with experience.
  • Ongoing training and professional development opportunities.

About Us:

We are a leading organization dedicated to delivering exceptional customer experiences through innovative technology solutions.

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