
Support Professional
20 hours ago
We are seeking a highly skilled and organized Support Professional to join our team.
About the Role
The ideal candidate will be responsible for managing daily customer inquiries, maintaining a brand calendar, coordinating with freelancers, updating inventory, and sharing weekly reports on customers, stock, and key updates.
Key Responsibilities:
- Respond to customer queries within 24 hours via multiple channels.
- Maintain a comprehensive calendar for sales, launches, and shoots.
- Collaborate with freelancers, including editors, photographers, and UGC creators.
- Ensure accurate inventory management and website uploads.
- Negotiate and manage influencer/brand collaborations.
- Deliver weekly reports on customer engagement, stock levels, and business updates.
Requirements:
- Minimum 2 years of experience in customer service, operations, or similar roles.
- Excellent communication and organizational skills.
- A proactive, detail-oriented, and reliable individual who can take ownership of tasks.
- Ability to drive projects forward and meet deadlines.
- Bonus points for experience in fashion, jewelry, or e-commerce industries.
Why This Role?
- Work closely with the founder in a dynamic business environment.
- Be the primary point of contact for customers, building strong relationships.
- Gain exposure to all aspects of running a successful business.
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