Customer Support Specialist

2 days ago


Dehra Dūn, Uttarakhand, India beBeeCustomerSupport Full time ₹ 90,000 - ₹ 11,00,000
Customer Support Specialist Position

We are seeking a highly skilled professional to provide exceptional support to our customers via various communication channels. As a key member of our customer service team, you will play a pivotal role in delivering a seamless and memorable experience.

Key Responsibilities:
  • Engage with customers through phone calls, emails, and chats, responding promptly and professionally to their inquiries and concerns.
  • Listen attentively to customer needs and resolve issues efficiently, escalating matters as necessary to ensure timely resolutions.
  • Maintain accurate records of customer interactions, feedback, and correspondence.
  • Collaborate with internal teams to ensure cohesive and efficient delivery of customer services.
Requirements:
  • Excellent listening and communication skills, with the ability to adapt to diverse customer needs and preferences.
  • Strong interpersonal skills, with the capacity to build rapport with customers and colleagues alike.
  • Flexibility to work evening and night shifts, with the ability to manage multiple priorities and tasks concurrently.
  • High school diploma or equivalent required; higher education preferred for advanced roles.
Benefits:
  • A supportive and dynamic work environment that fosters growth and development.
  • Opportunities for training and certification, enabling professionals to enhance their skills and expertise.
  • Flexible shift timings and competitive compensation packages that recognize individual contributions and achievements.


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