Operational Support Specialist

1 week ago

Dehra Dūn, Uttarakhand, India beBeeCustomerSupport Full time ₹ 25,000 - ₹ 30,000
Job Title: Operational Support Specialist

This role presents an opportunity to collaborate closely with the founder, gaining valuable experience across all aspects of running a scaling brand.

As an Operational Support Specialist, you will be the core operational team member, handling customer service across multiple channels, overseeing inventory accuracy, managing vendors, coordinating logistics, supervising packing, and ensuring all administrative tasks run smoothly.

Key Responsibilities:

  • Deliver exceptional customer service while adhering to established policies.
  • Respond promptly and professionally to queries via various communication platforms.
  • Provide accurate product, shipping, and policy information to customers.
  • Manage exchanges, repairs, and returns in line with company guidelines.
  • Follow up with customers to ensure satisfaction and resolve any issues promptly.

Operational Management:

  • Oversee and improve daily operational processes to ensure efficiency.
  • Track and update inventory; flag low stock and coordinate replenishments.
  • Maintain records for raw materials, finished goods, and packing supplies.
  • Supervise the packing staff to ensure accurate, high-quality packaging.

Logistics & Compliance:

  • Stay up-to-date on shipping procedures, documentation, charges, timelines, and costs.

Process Improvement & Problem-Solving:

  • Proactively identify operational challenges and suggest solutions.

Team & Vendor Coordination:

  • Provide guidance and mentorship to junior staff (1–2 people).

Skills & Requirements:

  • Education: Bachelor's degree.
  • Experience: 2+ years in an admin, operations, or customer service role (preferably in e-commerce, fashion, or jewelry).
  • Technical Skills: Proficient in MS Office, Google Sheets, video calling tools, and excellent knowledge of AI tools.

What We Offer:

  • Competitive compensation.
  • Opportunity to work closely with the founder and gain hands-on exposure to all aspects of running a brand.

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