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IT Technical Support Specialist

2 weeks ago

Dehra Dūn, Uttarakhand, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

We are seeking an experienced IT professional to join our team as a Technical Support Specialist.

The ideal candidate will have a strong background in providing technical assistance and resolving complex technical issues.

Main Responsibilities:
  • Technical Support: Provide timely and effective technical support to clients via various communication channels, including phone, email, and chat.
  • Troubleshooting: Identify, research, and resolve technical problems using advanced troubleshooting skills and knowledge of software applications.
  • Escalation: Escalate urgent technical issues to internal resources or vendors when necessary.
  • Software Maintenance: Maintain custom software and perform end-user support to ensure seamless system operation.

Key Qualifications:

To be successful in this role, you will need:

  • A bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 3 years of experience in IT support, preferably in a similar role.
  • Strong knowledge of application software and hardware.
  • Excellent communication and interpersonal skills.

Benefits:

As a Technical Support Specialist, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

What We Offer:

In addition to a fulfilling career, we offer:

  • A comprehensive benefits package.
  • Opportunities for growth and advancement.
  • A collaborative and inclusive work environment.