Strategic Transformation Leader

4 days ago

Tiruchi, Tamil Nadu, India beBeeTransformation Full time ₹ 25,00,000 - ₹ 36,12,500
Job Title: Business Insights Manager

Role Overview:

This is an exciting opportunity to lead strategic transformation using AI, data science, and Lean Six Sigma principles.

The ideal candidate will have a strong background in BPO operations, with experience in leading large-scale transformation projects and driving cost-efficiency, process optimization, and innovation.

Key Responsibilities:

  • Lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global BPO operations.
  • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).

AI/ML-Driven Innovation:

  • Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation.
  • Collaborate with internal teams (data science, product, and engineering) to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.

Process Reengineering & Six Sigma:

  • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
  • Conduct value stream mapping, root cause analysis (RCA) workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.
  • Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.

Required Skills and Qualifications:

  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Benefits:

This role offers an exciting opportunity to drive cost-efficiency, process optimization, and innovation across global BPO operations.

The ideal candidate will have a strong background in BPO operations, with experience in leading large-scale transformation projects and driving measurable outcomes.

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