Professional Banking Services Leader

2 weeks ago


Vizag, Andhra Pradesh, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000
Job Overview

As a vital member of the banking team, the Assistant Customer Service Manager plays a pivotal role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities:
  • The successful candidate will assist the Branch Manager in leading the team through effective daily operations, ensuring seamless service delivery across all banking channels.
  • They will schedule and supervise a team of customer service representatives, head tellers, tellers, safety deposit clerks, and financial service managers, providing guidance and support to ensure smooth task execution.
  • The Assistant Customer Service Manager will conduct timely and constructive performance evaluations, helping team members grow and develop their skills.
  • Working closely with the manager, they will strive to achieve profit, performance, and customer service goals by overseeing banking services, especially customer service, to ensure excellence.
  • Responsibilities also include reviewing and managing staffing procedures, ensuring that staff assignments and responsibilities are reasonable and that the salary structure is equitable.


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