Senior Customer Service Representative

2 weeks ago

Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Customer Support Executive

    We are seeking an experienced and skilled Customer Support Executive to join our team. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.

    Responsibilities:

  1. Billing: Ensure timely and accurate billing, adhering to E-Invoicing rules.
  2. Customer Queries: Handle inquiries on GST, e-waybill, and insurance, providing clear and concise solutions.
  3. Sales Support: Provide assistance to the sales team when they are absent, ensuring seamless customer service.
  4. Customer Coordination: Manage dispatch schedules, delivery timelines, and updates, ensuring efficient communication with customers.
  5. Sales & Finance: Issue proforma invoices, follow up on payments, handle PDCs, and support finance with reconciliation.
  6. Warehouse & Dispatch: Send approved invoices for dispatch, coordinate sample dispatch, and maintain logs.
  7. CHA & Customs: Liaise with CHA for import/export clearance, share required documents, and track clearance status.
  8. Head Office: Request stock, confirm inventory, and handle urgent escalations.
  9. Reporting: Maintain sales, payment, and dispatch records, prepare regular performance and inventory reports.

    Qualifications:

  • 5-10 years of experience in customer support and GST invoicing.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

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