Domain Specialist
2 weeks ago
About the Job:
We are seeking a highly skilled Domain Specialist - Travel Claims to join our team at Genpact. In this role, you will be responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss, and end-to-end knowledge of Travel claim lifecycle.
Key Responsibilities:
• End to end knowledge of Travel claim lifecycle, identify duplicate/ inappropriate Claims and take actions accordingly
• Responsible to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
• Experience of handling new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
• Ability to build positive collaborations across business and technical communities
• Participates on improvement in execution initiatives for business divisions
• Develop contingency strategies and plans for staffing changes
• Comprehension, decision making, multi-tasking, strong written communication and customer service skill/demeanor to clearly articulate the resolution
Requirements:
• Any Graduate except technical
• Excellent P&C Insurance knowledge
• Proven experience in domain
• Excellent analytical skills
Preferred Qualifications:
• Ability to multi task and prioritize activities
• Ability to work independently
• Transition and operations set up experience
• Experience of front ending with customer
About Us:
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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