Account Manager Specialist
3 days ago
At EXL, we are seeking an experienced Account Manager Specialist to join our team. This is a unique opportunity to leverage your skills in account management and contribute to the growth of our business.
About the Role:The successful candidate will be responsible for managing client relationships, ensuring timely billing and query handling, and providing exceptional customer service. A strong understanding of account receivable principles and concepts is essential, as well as excellent communication and interpersonal skills.
Key Responsibilities:- Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and requirements.
- Billing and Query Handling: Ensure timely and accurate billing, handle client queries efficiently, and resolve any issues promptly.
- Customer Service: Provide exceptional customer service, responding to client inquiries and concerns in a professional and courteous manner.
- Process Training: Develop and deliver training programs to new joiners, ensuring they have a solid understanding of our processes and procedures.
- Experience: 2-4 years of experience in account management, preferably in the classifieds domain.
- Skills: Strong communication and interpersonal skills, good knowledge of account receivable principles and concepts, and proficiency in Excel/Spreadsheets.
- Education: Bachelor's degree in a relevant field.
- Competitive Salary: $60,000 - $80,000 per annum, depending on experience.
- Benefits Package: Comprehensive health insurance, retirement plan, and paid time off.
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