NOC Monitoring Engineer

4 weeks ago


Noida, Uttar Pradesh, India Aeris Full time
Job Profile

Aeris is seeking an experienced NOC monitoring engineer to join our global Tier I Customer Support team. The ideal candidate will be based out of our Noida, India office and will work closely with our global team to provide exceptional support to our customers.

The Aeris Noida office is a state-of-the-art collaborative workspace that offers a vibrant atmosphere, open desks, and a fully stocked cafeteria. We have a lean process-based culture that values sound judgment over written policies.

As a NOC monitoring engineer, you will be responsible for monitoring applications and infrastructure for a IOT solution. You will analyze problems, perform troubleshooting, and incident response on the system, escalate to next level, and track problems through to resolution.

Responsibilities:
  • Monitor alarms of Aeris application and infrastructure
  • Proactively identify problems and take defined actions based on scripted methods of procedures
  • Provide expertise in monitoring to department peers
  • Escalate issues to next level and ensure problem resolution
  • Page stakeholders and set up incident management bridges for problem resolution
  • Document problems, impact, and resolution delivered by SMEs
  • Manage multiple cases at one time while adding procedural documentation
  • Manage workload by accurately gauging timelines and meeting timelines

Candidate Prerequisites:
  • Qualifications: Degree in Electronics Engineering, Telecommunication Engineering, Computer Science, or Computer Engineering
  • Years of experience: 2-5 years
  • Technical and/or functional skills: Consistent success in NOC or IT helpdesk in a high-traffic, global enterprise environment
  • Experience with Zendesk, Jira, or ticket tracking best practices
  • Excellent written and verbal communication
  • Experience with diagnostic tools and reading and interpreting logs
  • Excellent organization skills
  • Curious mindset and passion for continued learning, staying abreast of new technology and techniques
  • Service Performance Indicators and their interpretation
  • Working experience in Access, Core, Transport networks
  • Knowledge of routers, switches, firewalls desired but not mandatory

Personality Attributes:
  • Strong interpersonal skills and ability to interact with all levels of employees in a professional manner
  • Good communication skills and fluent in English speaking and writing
  • Strict adherence to company policies, confidentiality, and mature judgment
  • Desire to excel, capability to drive solution of a problem, and flexibility in work schedule
  • Consistent attention to detail
  • High level of commitment
  • Team player
  • Customer focus approach and sense of urgency
  • Ready to work in shifts 24x7


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