Network Operations Center Engineer

4 weeks ago


Noida, Uttar Pradesh, India EbixCash Full time

Job Title: NOC Engineer

Job Summary:

We are seeking a highly skilled NOC Engineer to join our team at EbixCash. The successful candidate will be responsible for monitoring and maintaining our servers, ensuring the smooth operation of our systems.

Key Responsibilities:

  • Monitor and maintain our servers to ensure optimal performance.
  • Identify and troubleshoot system malfunctions and server downtime.
  • Work with our L2 support team to resolve technical issues.
  • Perform data conversion activities and maintain client data.
  • Monitor devices and services using Nagios, Solar Winds, or Zabbix monitoring tools.
  • Address critical alerts and follow up with respective teams until the issue is resolved.
  • Handle L1 troubleshooting and diagnose issues to balance the workload of our L2 technical support team.
  • Keep track of unresolved incidents and follow up with different support teams until the issue is closed.
  • Perform deployment and patches on Tomcat and WebSphere environments.
  • Prepare dynamic reports and presentations for weekly meetings.
  • Conduct conversion-related activities such as extraction, deletion, office duplication, migration, office creation, and FTP account creation using specialized tools.
  • Take backups of client data.

Requirements:

  • Good verbal and written communication skills.
  • Able to handle global customers.
  • Strong ability to diagnose server or network alerts, events, or issues.
  • Ready to work in 24X7 environments, rotating shifts, and rotating weekly offs.


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