
Branch Operations Manager
2 days ago
We are seeking an experienced and dynamic leader to oversee the operations, strategy execution, and team management at a property level.
Key Responsibilities- Develop and execute operational strategies in alignment with the company's vision and goals.
- Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
- Monitor branch performance metrics and implement improvements to achieve business objectives.
- Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
- Foster a culture of collaboration, accountability, and high performance.
- Ensure exceptional guest experiences by upholding high standards and addressing feedback proactively.
- Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
- Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.
- Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.
- Identify opportunities for improving property performance and guest occupancy rates.
- Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
- Strong leadership and team management skills with the ability to handle large and diverse teams.
- Excellent problem-solving, decision-making, and conflict-resolution abilities.
- Financial acumen with experience in budgeting, cost control, and P&L management.
- Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.
- Competitive salary package with Performance Linked Incentives (PLI).
- Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
- Complimentary accommodation at the property.
- Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
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