Senior Advisor Enhancement Specialist

3 days ago

Allahabad, Uttar Pradesh, India beBeeAuditor Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

The primary objective of this role is to enhance advisor productivity within the organization by conducting thorough call audits, providing constructive feedback, and contributing to the development of coaching programs.

This position involves monitoring and evaluating sales calls to ensure adherence to quality standards and compliance. The successful candidate will be responsible for documenting call assessments, identifying trends, and reporting on key performance indicators (KPIs).

In addition, the incumbent will collaborate with the training team to develop coaching programs based on audit findings, assist in creating and updating quality guidelines, and ensure compliance with company policies and procedures.

Familiarity with EdTech industry standards is an asset.

Required Skills and Qualifications
  • Bachelor's degree or equivalent experience in a relevant field.
  • 3+ years of experience as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.
Key Skills

Call Quality Audit: Consultative Sales Process Knowledge, Delivering Feedback, Critical thinking, Coach & develop teams, Growth mindset, Conflict resolution, Decision Making. Technical: MS Office applications like Excel, Powerpoint, Planner, etc., Reporting skills for formulating and basic automation, trend analysis using Excel.

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