Senior Customer Advocate B2B

3 weeks ago

Mohali, Punjab, India RChilli Inc. Full time
Customer Success Manager Job Description

We are seeking a seasoned Customer Success Manager to join our team at RChilli Inc. This role involves maintaining ongoing relationships with customers, implementing success programs, contributing to sales onboarding, training clients, and minimizing churn.



Key Responsibilities:


  • Respond to customer inquiries and complaints through various channels.
  • Identify and troubleshoot technical issues with products or services.
  • Provide accurate and timely information to customers regarding product features, pricing, and policies.
  • Follow up with customers to ensure that their issues have been resolved to their satisfaction.
  • Document customer interactions and maintain accurate records of customer inquiries and complaints.
  • Collaborate with other departments within the company to address customer issues.
  • Continuously improve customer support processes and procedures to enhance the customer experience.
  • Keep up-to-date with product and service knowledge to effectively support customers.
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Open to handling onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle cross-selling and product/feature adoption.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.


Requirements:


  • Pride in your ability to connect with a wide range of people and love working with customers of all skill levels and personality types.
  • Excitement about finding new and complex problems to solve.
  • Patience, compassion, and understanding.
  • Curiosity to strive to continuously improve and learn.
  • Ability to thrive at multitasking and prioritizing in a fast-paced environment.
  • Tech savviness and excitement to dive into learning new platforms.
  • Self-driven attitude and willingness to take initiative to grow your skills.
  • Fun, outgoing, and engaging personality and love to work as a cohesive team.


Preferred Qualifications:


  • Have customer focus at your core and are eager to make a career out of helping clients be successful.
  • Have experience working with API.
  • Are familiar with Zendesk or similar CRM software.
  • Are open to working evening and night shifts.
  • Knowledge of Hubspot or other CRMs.


About RChilli Inc.

RChilli Inc. is a company that values customer satisfaction and success. We are looking for a customer-focused professional who can help us deliver exceptional customer experiences.



How to Apply:

Interested candidates should submit their resumes and cover letters for consideration. We look forward to hearing from you



We are an equal opportunities employer and welcome applications from all qualified candidates.



Please note that we do not discriminate based on age, gender, race, religion, or any other protected characteristic.

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