Customer Success Management Trainee

4 weeks ago


Mohali, Punjab, India Jungleworks Full time
Job Title: Customer Success Management Trainee

Job Summary:
We're seeking a Customer Success Management Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships with our clients.

Your Key Responsibilities:
  • Manage assigned customer relationships for successful product use, retention, and satisfaction.
  • Prepare and nurture customers to become product advocates.
  • Help customers achieve their educational goals using our products.
  • Identify and address common customer issues.
  • Advocate customer needs cross-departmentally.
  • Identify and develop up-sell opportunities.
  • Respond to customer queries effectively.
Requirements:
  • 0-3 years of experience in Technical Account Management in a technology or SaaS solutions company.
  • Strong written and verbal English communication skills.
  • Techno-commercial mindset with understanding of various use cases.
  • Graduation with an engineering background preferred.
  • Strong teamwork skills with ability to work independently.
  • Comfortable with flexible shifts.
Qualification:
Graduate/Post Graduate in any domain

Compensation:
Competitive salary based on qualifications and experience

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