Customer Success Management Specialist
4 weeks ago
Jungleworks is seeking a Customer Success Management - Trainee to ensure positive customer experiences, foster long-term relationships, and drive growth through effective product use and retention.
Main Responsibilities:
- Manage assigned customer relationships for successful product adoption and satisfaction
- Prepare and nurture customers to become product advocates
- Help customers achieve their goals using our products
- Identify and address common customer issues
- Advocate customer needs cross-departmentally
- Identify and develop up-sell opportunities
- Respond to customer queries via email and telephone
- 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company
- Strong written and verbal English communication skills
- Techno-commercial mindset with understanding of various use cases
- Graduation with an engineering background preferred
- Strong teamwork skills with ability to work independently
- Comfortable with night and flexible shifts
Compensation: Competitive salary based on qualifications and experience
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Customer Success Management Trainee
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