Service Desk Support Specialist

19 hours ago


Vadodara, Gujarat, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Service Desk Support Specialist

Description:

We are seeking a skilled and detail-oriented Service Desk Support Specialist to join our team. In this role, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Provide first-level technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using IT service management tools.
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with service level agreements and quality standards.

Required Skills and Qualifications:

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support.
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

Certifications (Preferred):

  • ITIL Foundation
  • Google Cloud Digital Leader or Associate Cloud Engineer


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