IT Support Professional

16 hours ago


Vadodara, Gujarat, India beBeeServiceDesk Full time ₹ 8,00,000 - ₹ 12,00,000
Incident Resolution Specialist

In this pivotal role, you will be responsible for efficiently managing and resolving incidents to ensure seamless business operations.

  • Key Responsibilities:
  • Manage and resolve incidents in a timely manner
  • Provide expert support for service desk operations
  • Utilize the Service Now platform to track, manage, and report incidents and service requests
  • Implement and maintain Windows-based systems for optimal performance and security
  • Oversee networking infrastructure for reliable connectivity and data flow
  • Deliver remote desktop support to users for seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Ensure compliance with industry standards and best practices in cards and payments domain
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches
  • Support hybrid work model by ensuring secure and efficient remote access solutions.
Qualifications:
  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration.

Required Skills: Service Desk, Good Communication Skills

Benefits:

This role offers a unique opportunity to develop your technical skills while working collaboratively with cross-functional teams.

As an Incident Resolution Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional service and support.

Other Opportunities:

We encourage continuous learning and professional development through regular training sessions and workshops.

Join us in shaping the future of our organization and contributing to the success of our customers.



  • Vadodara, Gujarat, India beBeeHelpDeskManager Full time ₹ 9,00,000 - ₹ 15,00,000

    Hiring a support professional to oversee the day-to-day configuration, maintenance, and enhancement of our help desk platform.Key Responsibilities:Provide operational and administrative support within the help desk by adhering to established processes.Identify, install, configure, and maintain applications to support business objectives.Collaborate with...


  • Vadodara, Gujarat, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 70,00,000

    Job OpportunityWe are seeking a highly motivated and experienced Customer Support Professional to provide exceptional customer satisfaction through effective communication and problem-solving.Key ResponsibilitiesResolve customer complaints and queries in a timely and professional manner.Maintain accurate records of customer interactions.Develop and deliver...


  • Vadodara, Gujarat, India beBeeTechnical Full time ₹ 3,00,000 - ₹ 5,00,000

    Job DescriptionWe are seeking a skilled professional to fill the role of Technical Specialist. This individual will be responsible for providing exceptional support and expertise in troubleshooting complex issues, resolving technical problems, and ensuring seamless execution of infrastructure services.


  • Vadodara, Gujarat, India beBeeTechnology Full time ₹ 5,00,000 - ₹ 10,00,000

    Technical Support SpecialistWe're seeking a Technical Support Specialist to provide exceptional technical support for our users. As a key member of the team, you'll resolve issues and ensure seamless day-to-day operations.You'll work in a collaborative environment, troubleshooting technical issues, managing IT assets, deploying hardware, and guiding users...


  • Vadodara, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistThis position is ideal for an individual with a solid understanding of IT service management (ITSM) principles and general IT operations.The successful candidate will have experience in troubleshooting incidents, resolving service requests, and ensuring the smooth operation of complex IT environments.Key...


  • Vadodara, Gujarat, India beBeeProfessional Full time ₹ 19,44,000 - ₹ 25,12,000

    We are seeking a talented professional to fill the role of Associate.The successful candidate will have a strong work ethic, excellent communication skills, and the ability to collaborate well within a team to achieve goals.Key Responsibilities:Serving as the first point of contact for internal and external users seeking technical assistance via various...


  • Vadodara, Gujarat, India beBeeSupport Full time ₹ 55,00,000 - ₹ 72,50,000

    Job Title:A Global Technical Support SpecialistKey Responsibilities:Provide technical assistance via phone to clients worldwide.Handle queries related to telecommunications, VoIP, networking, and communications.Required Skills and Qualifications:Intermediate knowledge of computer hardware and software.Familiarity with operating systems such as Windows, Mac,...


  • Vadodara, Gujarat, India beBeeAdministrative Full time ₹ 15,000 - ₹ 25,000

    Administrative Support PositionThe primary function of this role is to provide day-to-day administrative assistance, ensuring seamless office operations and facilitating communication among team members.Data entry and filing managementResponding to phone calls and emails in a timely mannerOffice supplies procurement and inventory controlScheduling meetings...


  • Vadodara, Gujarat, India beBeeAssistant Full time ₹ 9,00,000 - ₹ 12,00,000

    Personal Assistant to the Managing DirectorThis is a key role that requires exceptional organizational and time-management skills, as well as strong written and verbal communication abilities.The successful candidate will have the ability to work independently and as part of a team, with a high level of discretion and confidentiality.This job involves...


  • Vadodara, Gujarat, India beBeeAdministrative Full time ₹ 2,00,000 - ₹ 2,50,000

    Our organization is seeking a diligent and friendly office support professional to fill an available position.Key Responsibilities:Perform administrative tasks such as filing, photocopying, and data entry.Maintain the office environment by keeping it clean and organized.Assist in receiving and sending packages and mail.The ideal candidate will possess good...