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Technical Support Professional

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We are seeking a talented professional to fill the role of Associate.The successful candidate will have a strong work ethic, excellent communication skills, and the ability to collaborate well within a team to achieve goals.Key Responsibilities:
  • Serving as the first point of contact for internal and external users seeking technical assistance via various channels.
  • Diagnosing and resolving basic technical issues related to our systems and tools.
  • Performing configuration changes to meet user requirements.
  • Escalating complex issues to higher-level support teams or relevant authorities, ensuring proper documentation of the escalation process.

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