Remote Technical Support Professional

1 day ago


Vadodara, Gujarat, India beBeeDesktop Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist

We're seeking a skilled technical support specialist who can provide top-notch desktop support in a hybrid environment.

  • Provide round-the-clock technical assistance for desktops, laptops, and peripherals
  • Monitor and respond to incidents via ticketing system within service level agreement timelines
  • Perform remote troubleshooting and escalate unresolved issues
  • Support users across different time zones and ensure minimal downtime
  • Maintain logs of shift activities and handover reports for continuity
  • Collaborate with global IT teams for coordinated support
Required Skills
  • Desktop Support
  • Remote Desktop Support
  • Windows

This role requires someone who is experienced in providing technical support and working with multiple operating systems.

Key Responsibilities:

  • To troubleshoot and resolve technical issues related to desktops, laptops, and peripherals
  • To maintain accurate records of shift activities and handover reports
  • To work collaboratively with the global IT team to provide seamless support

Benefits:

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization.



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