Advanced Technical Support Professional

3 days ago

Vadodara, Gujarat, India beBeeExpert Full time ₹ 50,00,000 - ₹ 80,00,000
Remote IT Support Expert Wanted

We are seeking skilled Level 2 Technical Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

Key Responsibilities:

  • Microsoft 365 & Collaboration
    • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
    • Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Device & Endpoint Management
    • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Active Directory / Azure AD
    • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Troubleshooting & Monitoring
    • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
    • Proactively monitor infrastructure via RMM tools and escalate systemic issues.
  • Support & Triage Leadership
    • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Customer Engagement
    • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  • Compliance & Documentation
    • Maintain precise records of incidents, fixes, and system configurations.
    • Uphold asset-management and preventive-maintenance standards.
  • Collaboration & Escalation
    • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
    • Contribute to continuous improvement of knowledge bases and SOPs.

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