Technical Support Specialist

2 weeks ago

Vadodara, Gujarat, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000
Technical Support Professional

Job Overview:

We are seeking a highly skilled technical support professional to provide exceptional customer service and technical assistance to our end-users.

Key Responsibilities:

  • Provide Level 1 and 2 technical support to end-users across the organization.
  • Handle and resolve incidents/service requests via a ticketing platform.
  • Manage web-based tickets and ensure resolution within defined SLA timelines.
  • Administer user accounts, shared mailboxes, and distribution lists via directory services and Google Admin Console.
  • Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when necessary.
  • Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group.
  • Maintain and contribute to a knowledge base by documenting known issues and resolution steps.
  • Collaborate with internal teams to follow up on escalations and ensure timely closures.
  • Maintain a high level of customer satisfaction through prompt and professional service.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ITIL Foundation certification (desired).
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.

Desired Skills:

  • Hands-on experience with ticketing tools.
  • Expertise in Google Workspace products, including Gmail, Google Drive, Google Hangouts, and Google Workspace Admin Console.
  • Excellent written and verbal communication skills.
  • Ability to compose and respond to professional emails effectively.

About Our Organization:

Our organization is a leading provider of technology solutions. We are committed to delivering exceptional customer service and innovative solutions to our clients.

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