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Community Engagement Specialist

1 month ago

Bengaluru, Karnataka, India Miles Education Full time
About Us

Miles Education is a leading provider of innovative education solutions, empowering businesses and enabling talent to succeed in a rapidly changing world. Our mission is to create transformative learning pathways that prime talent for success.

We are seeking a Community Marketing Manager to help build and nurture our online and offline communities. This role will play a key part in developing strategies that foster meaningful engagement and cultivate brand advocates.

Key Responsibilities
  • Develop and implement community engagement strategies to increase brand awareness, customer loyalty, and advocacy.
  • Manage and moderate online forums, social media groups, and community platforms to ensure a positive and active environment.
  • Plan and execute community events, such as webinars, meetups, and discussions to foster engagement and connections.
  • Collaborate with marketing, product, and customer success teams to align community efforts with overall brand messaging and goals.
  • Identify and build relationships with community influencers, ambassadors, and key stakeholders.
  • Monitor community feedback, responding to queries, concerns, and discussions in a timely and helpful manner.
  • Track community engagement metrics and provide insights to optimize content, engagement activities, and community growth strategies.
Requirements
  • Proven experience in community management or marketing, preferably in a digital environment.
  • Strong interpersonal and communication skills with a passion for building relationships.
  • Familiarity with social media platforms, online forums, and community tools.
  • Ability to think creatively about engaging content and community initiatives.
  • Strong project management and organizational skills, with the ability to manage multiple tasks and meet deadlines.
  • Analytical skills to track and measure community growth, engagement, and satisfaction.